Return Policy
Returns & Exchanges
Our Return Policy
Your satisfaction is our priority. Here's everything you need to know about returns and exchanges.
Returns & exchanges
What's Eligible
3-Day Window
Items can be returned or exchanged within 3 days of receiving your order.
Original Condition
Products must be unused, in their original condition, and in original packaging.
Proof of Purchase
Please have your order confirmation or receipt ready when requesting a return.
Beauty and skincare products cannot be returned for hygiene reasons. Please check product details carefully before purchasing.
How to return
3 Simple Steps
1
Contact Us
Reach out via Instagram @cocstoresegy or visit any of our branches within 3 days of receiving your order.
2
Prepare Your Item
Make sure the item is in its original condition and packaging, along with your order details.
3
Confirm & Resolve
Our team will review your request and process your exchange or refund promptly.
Delivery issues
Wrong or Damaged Order?
Report Within 24 Hours
If your order arrives damaged or incorrect, contact us within 24 hours of receiving it and we will resolve it immediately.
Our branches
Visit Us In Person
El Nasr Street
El Saada Street
El Merag El Sofly Street