FAQ

What payment methods do you accept?

We accept Cash on Delivery (COD) only — pay when your order arrives. No card or prepayment required.

Can I modify or cancel my order after placing it?

Yes, you can cancel or modify your order before it is dispatched. Contact us immediately via WhatsApp at +20 101 735 6501.

Will I receive an order confirmation?

Yes. You will receive an email confirmation after placing your order, and our team will follow up to confirm delivery details.

Where do you deliver?

We deliver to all governorates across Egypt.

How long does delivery take?

Cairo & Giza: 1–2 business days. All other governorates: 2–5 business days.

How much does delivery cost?

Shipping fees vary by location and are shown at checkout before you confirm your order.

What is your return policy?

We accept returns within 14 days of delivery for unused, sealed items in original packaging. See our full Refund Policy.

What if my order arrives damaged or incorrect?

Contact us within 24 hours of receiving the order via WhatsApp at +20 101 735 6501 with a photo and we will resolve it immediately.

WhatsApp

+20 101 735 6501 — fastest way to reach us, available 7 days a week.