Support
Support
Help & Questions
Everything you need to know about ordering, delivery, and shopping with COC Store.
Shipping & delivery
Delivery Information
Where do you deliver?
We deliver all across Egypt — from Cairo and Giza to all governorates nationwide.
How long does delivery take?
Cairo & Giza: 1–2 business days. All other governorates: 2–5 business days.
How do I track my order?
Once your order is confirmed, our team will contact you directly to arrange delivery and provide updates.
Payment
Payment Methods
Cash on Delivery (COD)
Pay when your order arrives — available nationwide across Egypt. No prepayment required.
Returns
Returns & Exchanges
What is your return window?
You can return or exchange items within 3 days of receiving your order, provided they are unused and in original packaging.
Can I return beauty products?
Beauty and skincare products cannot be returned for hygiene reasons. Please review product details before purchasing.
Our branches
Find Us
El Nasr Street
El Saada Street
El Merag El Sofly Street